Terms of Service

Last updated: 2026-05-31

These terms govern your use of Mediator.ai ("the Service"), provided by Mediator.ai LLC ("we", "us"). By creating an account or using the Service, you agree to these terms. If you don't agree, don't use the Service.

What Mediator.ai is

Mediator.ai is a collaborative document editor with an AI assistant for each participant. It helps people draft, understand, and agree on a shared document. It is not a law firm and does not provide legal advice.

Output from the AI assistant (including suggested wording, draft paragraphs, and analysis) is a starting point for your own decisions, not a substitute for advice from a licensed attorney in your jurisdiction. For matters with legal weight (contracts, employment, tenancy, custody, financial settlements, and similar), we strongly recommend consulting a qualified attorney before relying on anything generated here.

Your account

• You must provide a valid email address and keep your account credentials secure.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old, or have parental consent where required by your jurisdiction.
• One person, one account. Don't create multiple accounts to circumvent rate limits or abuse the service.

Acceptable use

You agree not to:

• Use the Service for unlawful, abusive, or deceptive purposes.
• Submit content that is illegal, harassing, threatening, or designed to harm another party.
• Attempt to extract, reverse-engineer, or replicate the underlying AI models or their prompts.
• Use the Service in a way that falsely suggests Mediator.ai is providing legal advice or acting as a law firm.
• Probe, scan, or attempt to bypass rate limits, quotas, or security measures.

We may revoke promotional credits or terminate accounts that violate these rules. Where required by law, unused purchased credits will be refunded on a pro-rata basis.

Payments and credits

• The Service is pay-as-you-go. You purchase prepaid credits and the system debits them as you use the AI assistant. See pricing for details.
• Payments are processed by Stripe. We do not store your full card details.
• Purchased credits are valid for 12 months from the date of purchase. Unused balance may be refunded on request before that date. Any promotional credits we issue (for example, as part of an experiment or special grant) carry their own terms, shown at the time they are granted.
• Refunds for unused balance are available on request via hello [at] mediator.ai. Refunds for system errors (sessions that didn't complete due to our fault) are issued at our discretion, generally as restored credit.

Confidentiality between parties

A shared document is visible only to the participants invited to it, and your private workspace (your assistant chat, notes, and reference files) is private to you alone. Mediator.ai does not disclose the substance of your content to third parties except as described in the Privacy Policy or as required by law.

However, Mediator.ai is not a confidentiality wrapper in the legal sense. Communications here do not enjoy the legal privilege that attaches to communications with a licensed attorney or, in some jurisdictions, to formal mediation conducted by a certified mediator. If legal privilege matters to your situation, consult an attorney.

No warranty; limitation of liability

The Service is provided "as is" and "as available", without warranty of any kind, express or implied. We make no guarantees about the accuracy, suitability, or legal validity of any output the AI generates.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

Termination

You may close your account at any time by emailing hello [at] mediator.ai. We may suspend or terminate accounts that violate these terms, with reasonable notice except in cases of suspected fraud or abuse.

Service discontinuation

We may discontinue all or part of the Service at any time. If we shut down the Service before you use your purchased credits, we will refund any unused purchased balance pro-rata within 30 days, to the original payment method where possible. Promotional credits, if any, are not refundable unless their terms state otherwise at the time of issue.

Governing law

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Any dispute arising out of these terms shall be resolved in the courts of Travis County, Texas, except where you have non-waivable consumer protections under the law of your jurisdiction.

Changes to these terms

We may update these terms as the Service evolves. Material changes will be announced on this page with a new "Last updated" date. Continued use of the Service after a change constitutes acceptance of the updated terms.

Contact

Questions about these terms: hello [at] mediator.ai.